Support Center

Troubleshooting & Setup Guides

1. AirPods Motion Detection Troubleshooting

RepSnack uses Apple's CMHeadphoneMotionManager to detect head motion and count reps automatically. If your reps are not registering:

1. Check Hardware Compatibility: Spatial motion tracking requires AirPods Pro (1st or 2nd generation), AirPods Max, AirPods 3rd generation, or AirPods 4th generation. Standard AirPods (1st and 2nd gen) do not contain head tracking gyroscopes.
2. Verify iOS Permissions: Navigate to your iPhone Settings > Privacy & Security > Motion & Fitness and confirm that both Fitness Tracking and RepSnack are toggled ON.
3. Check Audio Connection: Ensure your AirPods are actively connected to your iPhone before starting a snack. You should hear the soft opening chime in your ears.

2. Apple Watch Setup & Complications

RepSnack Pro includes a dedicated watchOS app for silent wrist haptics and complication tracking:

• Install on Watch: Open the Watch app on your iPhone, scroll down to Available Apps, and tap Install next to RepSnack.
• Add to Watch Face: Press and hold your current watch face, tap Edit, swipe to Complications, and select RepSnack to view your hourly countdown and completed snack ring directly on your wrist.

3. Calendar-Aware Pausing & Notification Scheduling

RepSnack intelligently mutes reminders during calendar events so you are never interrupted during client calls or team meetings:

• Calendar Permission: On first launch, grant RepSnack read access to your calendar. This allows the app to check scheduled event time slots locally.
• How It Works: Events with other attendees, meeting links (Zoom, Google Meet, Teams, Webex), or marked as "Busy" will automatically suppress sound and haptic alerts.
• The 2-Hour Quiet Check-in: If your meetings extend beyond 2 consecutive hours during your work window, RepSnack will deliver a single gentle check-in banner asking if you’d like to sneak in a 40-second snack.

4. Apple Health Integration

RepSnack writes each verified movement break as a completed mindful movement or functional fitness session:

• Enabling Access: Go to iPhone Settings > Health > Data Access & Devices > RepSnack and verify that Mindful Minutes and Workouts are enabled under "Allow RepSnack to Write".
• Ring Credit: Completed snacks automatically contribute toward your daily movement goals.

5. In-App Purchases & Restoring Pro

All billing and subscriptions are managed securely through your Apple ID:

• Restore Purchases: If you reinstall the app or set up a new iPhone, open RepSnack, go to Settings > Subscription, and tap Restore Purchases. Your Pro status will re-sync immediately.
• Manage or Cancel: You can manage or cancel your subscription at any time by opening the iPhone Settings > [Your Name] > Subscriptions > RepSnack.